Ticket is not in user's queue

[harish]

Crythias,

I am using OTRS 3.0.8 on ubuntu 9.10. Everything is working great and We love this product. I set up 5 agents(users) to deal with incoming tickets. I setup their password. One of the user(agent) changed his password.He had admin access. Since the password was changed,ticket in his queue does not display when click 'my queue'. Tickets are display when he clicks, 'All ticket' . His locked tickets are also display.

I went through the his (agents,queue,groups) configuration but nothing was modified except his password. When new ticket is coming under his name, the ticket does not display under 'My queue' button. I don't want to delete this agent and recreate his queue and groups setting. I am not sure if I recreate this user anything will change!

Any help will be appreciated.

Harish

[crythias]

Check the ticket's queue and the agent's "My Queues" preferences. If the ticket's queue is not highlighted, it won't show up.

[harish]

crythias,

Thank you, for your reply. It worked.

Thanks,

Harish