Can we append data to RichText textarea? - RESOLVED

[kruegerM]

When a ticket is created, I would like it to run a function (javascript) that would check three (3) dynamictext fields, and based on their combination, append data to the RichText field. If I put a javascript in a "js_on_document_complete" section - I can use simple assignment
$('#RichText').attr('value', someDefinedVariable)
I cannot get the same type of direct manipulation to work on a script called (for example) when you click the 'Create' button.

Is this possible? Or am I chasing another rainbow?

[crythias]

You should be able to do this, although (IMO), the information you would want to have in the body is already based upon the chosen entries, so ...

Based upon what I provided ... viewtopic.php?f=60&t=8032
You said:

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$('#RichText').attr('value', someDefinedVariable)

I said:

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      document.compose.RichText.value = "This is line one<br/>and line 2"

You could use

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      document.compose.RichText.value += "This is appended data line one<br/>and line 2"

[kruegerM]

Obviously my searching technique needs much work - thank you for the quick response! Also, I should say this is version 3.1.2. Unfortunately, I'm still not getting any added data.

I added
onclick="addMore();"
to the Create button:

<button class="Primary" id="submitRichText" accesskey="g" title="$Text{"Create"} (g)" type="submit" onclick="addMore();" value="$Text{"Create"}">$Text{"Create"}</button> -->

At the end of the file (AgentTicketPhone.dtl) I then added:

<script type='text/javascript'>
function addMore()
{
document.compose.RichText.value += "This is appended data line one<br/>and line 2"
}
</script

When I create a ticket - the only data that appears in the RichText textarea is whatever I typed in when creating the ticket. The additional data did not get appended. I put a temporary "alert" statement in the function code to verify the function is getting called - and I got my debug message, so I'm not sure where it's falling apart.

[crythias]

I tried this:

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<input type="button" onclick="document.getElementById('RichText').value+='hello, '; alert (document.getElementById('RichText').value);">

And it did alert the proper value but didn't update the screen. I suppose that should be adequate if it works?

Edit: this is not a submit button. I only used it to test append.

[kruegerM]

I added the button as you did - and each time I selected it, it added the word "hello" to the text string, as expected.
However, when the ticket was finally created - RichText only had the original text in it - none of the appended "hello"s were there.

So I'm still confused.

[kruegerM]

Found it. If I comment out the following line:

$Include{"RichTextEditor"}

Then the data is inserted into the field.