Migrate Ubuntu >> OTRS4Win

[jrsaraiva]

Hello! Guys

I need help to (how to) migrate OTRS system (and DataBase) from Ubuntu Server for Windows Server (OTRS4Win).

Thanks for help.

[crythias]

1) full backup of otrs, folder, database (mysqldump?)
2) install otrs4win on destination (hopefully latest for major release that matches source version (2.4, 3.0, 3.1))
3) backup windows side database and folder structure
4) You'll want the Config.pm and other Config files from source copied to destination.
5) import database from source backup to destination (optionally, rename destination database, create a new otrs database on destination and load the sql from the backup of the source.)
6) test
7) don't forget to turn off cron on source so it doesn't make additional tickets from email.

This is a *basic* outline that probably might work, but no guarantees. If you have article attachments in FS (filesystem) instead of DB, you'll need those copied over, and any other customizations may need to be addressed (themes, otrs/Custom files).

Use at your own risk. I am not responsible for loss of data, sanity, sleep, or functionality of either source or destination. Make and verify proper backups.

Incidentally, this is, more or less, disaster recovery scenario. I don't have any idea what version of anything you're converting from, or what database you're using, so this is very generic, and may not apply to you at all.