OTRS - Sourcecode

[kvinothkumar01]

Hi All,

I have installed OTRS in my local area network and i can able to create, escalate and close the tickets as much i can when internet connection is available, But my question is can we use OTRS dynamically, I mean can we customize OTRS for our own requirement ? If yes where do i find or download the codings and DB structure ? Awaiting for your guidance, Thanks a lot !!!

[jojo]

if you installed it, you already have the code as it is written in Perl. The database structure you can download from ftp.otrs.org/pub/otrs/misc or have a look in the doc folder of your OTRS installation

[kvinothkumar01]

Hi jojo,

Thanks a lot !!! I have found the source code in OTRS bin location itself, But one more doubt, OTRS will get work offline mode ? I mean will it work without internet connection ?

[jojo]

yes, most functionality will work.

you can not:
- have an external RSS feed (Dashboard)
- check for Updates (Dashboard)
- Packagemanager online updates

[kvinothkumar01]

Hi jojo,

When im offline(without internet connection) I can get into OTRS but when i try to raise a ticket it shows -- DNS problem, Please check your configuration and the error log file and in error log file it throws the following error

[Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][450] Need User!
[Error][Kernel::System::CheckItem::CheckEmail][205] DNS problem: no nameservers

How to proceed futher ?!!!

[jojo]

switch off MX check for mail addresses via sysconfig or use an internal DNS server which can resolve MX records

[kvinothkumar01]

Hi jojo,

Can you please guide me in detail about how to use or create an internal DNS server.

[jojo]

ask you network admin