Lastname Firstname (Username)

[rdquiterio]

Hi;

in the agent interface, when I try to select an Owner or Responsible in the Move Queue Screen, for example, the dropdown box shows users like "Lastname Firstname (Username)", even when my prefered language is PT.

Is there some way of changing this to "Firstname Lastname (Username)" for example.

Thanks.

[crythias]

check out Kernel/Modules/AgentTicketMove.pm

Find things like

Code: Select all

            $UserHash{ $User->{UserID} } = "$Counter: $User->{UserLastname} "
                . "$User->{UserFirstname} ($User->{UserLogin})";

Also Kernel/Modules/AgentTicketActionCommon.pm

Code: Select all

AgentTicketActionCommon.pm:                $UserHash{ $User->{UserID} } = "$Counter: $User->{UserLastname} "
AgentTicketActionCommon.pm:                    = "$Counter: $User->{UserLastnam } $User->{UserFirstname} ($User->{UserLogin})";
AgentTicketActionCommon.pm:                = "$Counter: $User->{UserLastname} $User->{UserFirstname} ($User->{UserLogin})";

Now, whether that breaks sort or something is a different issue, but ...

[rdquiterio]

I did what you told but it didn't change the display order of names in the combobox.

Thanks for the hint, anyway.