Delete an entry from a ticket once already entered?

[morecw]

Hello all,

I think I know the answer is probably already going to be a no (or not at least without editing the db) but I thought I would double check anyway:

Is it possible to remove an entry from a ticket once it has been entered? For example if someone changes the Responsible person and makes a mistake with the submission, after he corrects what he has done he would like to remove the previous entry.

It would be great if at least an administrator could click a minus sign next to the line.. granted it is an issue then of forensics.

Thanks in advance!

[jojo]

thats not possible in Standard OTRS due to revisional causes.
As far as I remember the Kix 4 OTRS modules have this posibility.

[morecw]

thats not possible in Standard OTRS due to revisional causes.
As far as I remember the Kix 4 OTRS modules have this posibility.

Do you have a link to this? I can't be sure what I found via Google is the right thing

[crythias]

http://opar.perl-services.de/bin/index. ... T/KIX4OTRS
"10.46 Ticket processing - copy, move or delete article"

There is already an API to delete an article, and KIX4OTRS includes deleting article_history.
(I haven't used any KIX4OTRS myself. I've only read the info.)