Linking machines or services automatically

[lschimit]

Gentlemen, Good afternoon.

You can associate a ticket to an object of the CMDB, that is, my calls go into the queue with the correct hadwares through words sent by e-mail client?

Att

[Wolfgangf]

the monitoring plugin does such
you might use the idea to develop functionality

[lschimit]

the monitoring plugin does such
you might use the idea to develop functionality

Hello, Okay?

Could you help me or give an idea of ​​how to develop this part of the system?

Grateful for the return.

[Wolfgangf]

probably it's a good idea installiing the system monitoring plugin
then you'll see it's working more or less like a (postmaster) filter with some extra functionallity like getting the host / service from the incoming mail and using this values to link the CI
If you're a perl programmer, it's not too hard to explore and get the idea
hope this helps