Allow customers to view SLA details

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ajayrathod
Znuny newbie
Posts: 3
Joined: 18 Jul 2012, 16:16
Znuny Version: 3.1.7
Real Name: Ajay Rathod
Company: IT

Allow customers to view SLA details

Post by ajayrathod »

Hello All,

I have installed OTRS::ITSM 3.1.4 for external customers. I would like to show SLA details i.e. Response Time, Update Time and Resolution time to our customers so that they can view SLA for their own tickets.

Is there any way I can show SLA details in Customer Frontend ?

Thanks and Regards
Ajay Rathod
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Allow customers to view SLA details

Post by jojo »

No direct way. I suggest to have a section in your FAQ with your "Service Catalogue"
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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