a question about PostMasterReconnectMessage

[changhelry]

Here is a question confusing me.

I run otrs.PostMasterMailbox.pl in crontab every 5 minutes. If there are 50 mails in mailbox, PostMasterReconnectMessage is set to 10 , does it mean that otrs.PostMasterMailbox.pl will reconnect POP3 server after fetches 10 mails to get other mails ? or will it stop after fetch 10 mails and connect POP3 server in next 5 minutes of cron jobs?

[changhelry]

Any one can answer my question? Thanks a lot.

[crythias]

The code seems to indicate keep going until it's finished in batches of X, but I can't verify. Oh wait, yes I can... Just ask anyone who's lost all their email because they pointed otrs to their personal inbox. I guarantee they didn't lose their email 10 emails at a time every 20 minutes.

[changhelry]

does OTRS have a clear introduction about this feature ?

[crythias]

No. It's simply batches until it's finished with the set. You can verify this easily by setting the batch size to 1 and sending 2 messages to a mailbox otrs fetches.

[changhelry]

I did a test , set PostMasterReconnectMessage to 5 , and track the otrs.PostMasterMailbox.pl. It seems that otrs.PostMasterMailbox.pl fethes 5 mails then stop , until the next time of cron job it begins to fetches other 5 mails .

If this is true , the OTRS looks a little stupid.

[crythias]

I responded to this on the mailing list.

You've spent a lot of effort fretting over this configuration of OTRS and for what purpose?
Are you expecting greater than batch number of tickets every iteration? If your batch number is large, and your ticket expectation is larger still, fetching is not the most efficient way to handle tickets. Use procmail.
If your batch number of tickets is roughly equal to the number of tickets you'd expect in your iteration, there is no problem.
If your batch number of tickets is greater than the number of tickets you'd expect in your iteration, there is no problem.