Include article URL inside "show all article" view

[crythias]

When viewing all articles inside ticket view - it is easy to browse through the whole ticket and find the article you where looking for. Unfortunately there is no easy way to copy the URL of the article you were looking for - to send it via IM to another colleague.
Therefore I do suggest to add a Link inside the header of each article where you can copy the article URL into clipboard.

source

Here you go:

Add a line in AgentTicketZoom.dtl after

Code: Select all

$Text{"by"} $QData{"CreatedByUser"}

Code: Select all

<a href="?Action=AgentTicketZoom;TicketID=$QData{"TicketID"};ArticleID=$QData{"ArticleID"}">@</a>