Dynamic fields truncated

[chickenside]

Hello,
I have successfully upgraded from 3.0.12 to 3.1.17. The free text fields migrated to dynamic fields and I have successfully configured them to display in ticket views and searches.

However in the AgentTicketZoom view, the dynamic fields that are displayed in the "Ticket Information" area on the right, are truncated, showing only the first 25 characters. They have [...] mouse hover areas that display the fully populated field. Can I change this behavior to show the entire value of the dynamic field?

[crythias]

Answered in the mailing list by Martin Gruner:
you can change this in AgentTicketZoom.pm.

Code: Select all

my $ValueStrg = $Self->{BackendObject}->DisplayValueRender(
            DynamicFieldConfig => $DynamicFieldConfig,
            Value              => $Ticket{ 'DynamicField_' . $DynamicFieldConfig->{Name} },
            ValueMaxChars      => 25,
            LayoutObject       => $Self->{LayoutObject},
        );

Change ValueMaxChars to whatever you wish.

[chickenside]

Thank you, sir. Yes, this solution did the trick. Lightning fast responses here and on the mailing list.