[Solved] Creating a guest agent

[johnny1973]

I'm in trouble assigning the desired rights for some guest agent who should only have the right to view what happens to the tickets, not doing anything to them.

The scenario is simple: Besides the Raw queue, there is a Support queue. Requests are either in one or the other. The guest user should be able to see them.
Intuitively, I set the rights for the guest to "ro", which should give me just what I want.
However, when I log in as guest, all the tickets are invisible. I don't even have an entry for "My queues". When givin the guest rw access, the queues are visible just as I want - but regarding the rights apparently not what I want.
Has anyone an idea how to correctly assign the rights/queue to the user? I guess it is just a small step to do and I have just overlooked something.

Rgds,

Johnny

[crythias]

This is because the minimum requirements for the dashboard are rw, not ro
Sysconfig,
Edit Config Settings in Ticket -> Frontend::Agent::Dashboard

change rw to ro for (at least) TicketNew and TicketOpen

This will allow access to open and new from the dashboard for groups that are ro.

The user can still (instead) click the magnifying glass and enter * for all tickets or any other search criteria.

[johnny1973]

It works. Thanks a lot!