Reminder problem & questions

[ugob]

Hi,

On my 3.0.13 system, we sometime get reminders like 30 or 45 minutes
after the creation of a ticket (which was untouched since creation).
Anyone else seeing that? We usually get the reminder after the default
reminder time (5 days?). What field should I look for in the DB for
reminder time?

Thanks,

Ugo