Apache's child process sporadically restarts on Windows

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tpsupport
Znuny newbie
Posts: 75
Joined: 02 Feb 2011, 14:45
Znuny Version: 6.0.12

Apache's child process sporadically restarts on Windows

Post by tpsupport »

Hello everyone,

Our company recently upgraded from otrs 3.0.8 to 3.1.7 which runs on Windows Server 2008 R2. As we had issues with the Apache's child process we decided to create a complete new machine, install the OTRS for Windows package (3.1.2) from otrs.com and migrate the data from the otrs 3.0.8 environment. We ran some tests and as time was passing there has been updates in this new environment so that it was finally 3.1.7 when we migrated. Now as the migration was successful the crash happened again but this time with a different error message. Information about the old and the new system below. I have checked the Support Assessment and obviously everything is installed and configured correctly (all lights green). It would be very appreciated if you could help me solving this issue, many thanks in advance.

Information about the new system (3.1.7)
MySQL 5.1.51-community-log
Perl 5.12.3 (MSWin32) is used.
You are running Apache/2.2.17 (Win32) mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3.
Windows Server 2008 R2 Enterprise (64-bit) Service Pack 1 is used.

Error message from Apache error log:

:Apache2 IO flush: (620018) APR does not understand this error code at -e line 0[Fri Aug 10 12:16:23 2012] [notice] Parent: child process exited with status 255 -- Restarting.

Information about the old system (3.0.8 )
MySQL 5.1.53-community
Perl 5.12.2 (MSWin32) is used.
You are running Apache/2.2.17 (Win32) mod_perl/2.0.4 Perl/v5.12.2.
Win7 Service Pack 1 is used. (actually 2008 R2)

Error message from Apache error log:

ModPerl::Util::exit: (120000) exit was called at D:/OTRS/OTRS/Kernel/cpan-lib/CGI/Carp.pm line 561[Fri Aug 10 07:12:29 2012] [notice] Parent: child process exited with status 255 -- Restarting.


EDIT: Bug report created http://bugs.otrs.org/show_bug.cgi?id=8694
Znuny 6.5 LTS - Ubuntu 20.04 x64, Azure Database for MySQL server 5.7, Perl 5.22.1, Apache/2.4.18
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