Customer SSO not loging in

[zipzoom]

When i go to customer.pl is not loging me in with my AD accout it just show the login screen, below is my config

Please help need this done by the end of the week


$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::HTTPBasicAuth';
$Self->{'AuthModule::HTTPBasicAuth::ReplaceRegExp'} = '@xxxx.com\\';
# If you use this module, you should use as fallback
# the following configuration settings if the user is not authorized
# apache ($ENV{REMOTE_USER})
$Self->{LoginURL} = 'http://example.com/Im_sorry_youre_not_authenticated';
# or a youtube vid of Rick Astley?
$Self->{LogoutURL} = 'http://example.com/portal';

# LDAP auth. backend.

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.xxx.xx.xxx';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=xx,DC=xxx,DC=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,CN=Users,DC=xxxx,DC=xxxxx,DC=com';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxxxx';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};


# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '119.206.79.216',
BaseDN => 'DC=xxxx,DC=xxxx,DC=com',
SSCOPE => 'sub',
UserDN => 'CN=OTRS LDAP,CN=Users,DC=xxxx,DC=xxxx,DC=com',
UserPw => 'xxxx',
AlwaysFilter => '',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName','cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
[ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
],
};

[crythias]

When i go to customer.pl is not loging me in with my AD accout it just show the login screen

Makes sense to me:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

This would mean it's going to query LDAP for password. (It means it expects the user to connect with login and password, and it will check it against LDAP/AD, once the user has put it in the login box.)

If you want SSO, you'll have to use that as a Customer::AuthModule (however you choose to secondarily authenticate).

[zipzoom]

If you want SSO, you'll have to use that as a Customer::AuthModule (however you choose to secondarily authenticate).

So how would i do this with my config what do i need to change to get SSO

[crythias]

http://wiki.otterhub.org/index.php?titl ... ith_Apache
viewtopic.php?f=81&t=15422
http://doc.otrs.org/3.1/en/html/auth-ba ... -httpbasic

I have not implemented it. There are people who have, and if you need this in a time critical method, you might hire some assistance.

[zipzoom]

i just need it for customer login not agents

[crythias]

Right. I didn't post links for Agent single signon.