agent ldap error when logging in

[zipzoom]

Message: Can't connect to 119.206.79.216: IO::Socket::INET: connect: timeout

Traceback (2392):
Module: Kernel::System::Auth::LDAP::Auth (v1.60) Line: 172
Module: Kernel::System::Auth::Auth (v1.56) Line: 189
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 204
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_20_28x86_29_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31






config.pm

# This is an example configuration for using an MS AD backend
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '119.xxx.xx.xxxx';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=xxx,DC=xxxx,DC=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group OTRS_Agents to use otrs)
$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=OTRS_A,CN=Builtin,DC=xxxx,DC=xxxx,DC=com';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

# Bind credentials to log into AD
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,CN=Users,DC=xxxx,DC=xxxxx,DC=com';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxxxx';

# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

# in case you want to add a suffix to each login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
#$Self->{'AuthModule::LDAP::UserSuffix'} = '';

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};


# Now sync data with OTRS DB
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = '119.xxx.xx.xxx';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=xxxx,DC=xxx,DC=com';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=OTRS LDAP,CN=Users,DC=xxx,DC=xxxx,DC=com';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'xxxxxx';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};

# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];

[crythias]

Can you ping it from the server hosting OTRS?
"No, we don't allow ping" ...
"Yes"

Is the port 389 open and detectable from the otrs server?
"It's the same box" try 127.0.0.1
"It's a different box" check your firewall.

[zipzoom]

Had the wrong ip in the host part thanks for the help