I have two Events created to notify by email to my clients:
1. Ticket Creation
2. Owner change
However I don't want an automatic article creation when an event notification is sent because the email itself notify. The article type is system-email
Any suggestions?
(I attached screenshot)
Thanks!!
Erick de Paz
Guatemala
Disable article creation when Event is sent
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erickdpaz
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Disable article creation when Event is sent
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crythias
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Re: Disable article creation when Event is sent
This is autoreply/autoresponse.erickdpaz wrote: Ticket Creation
This doesn't tend to send messages by default.erickdpaz wrote:2. Owner change
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Re: Disable article creation when Event is sent
external emails on Notification Event will always create an article
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