XMPP/Jabber notifications.

[ofca]

Hi guys,

I searched and found some hack level solutions for this, but has this been officially solved or could it be implemented?

[crythias]

Maybe via smtp to jabber/xmpp gateway or web services. (in 3.1 I'd probably vote for web services).

Don't ask me how, though.

[ofca]

Hm, could you explain in a bit more detail what do you mean with 'web services'?

Edit: Found it, looking into it.

[ofca]

Well, I hacked around a bit, and managed to add the thing by adding preferences fields UserJabberID and UserUseJabber with options yes/no/only, and modyfying article.pm - too bad I now have another change to track during updates. Any chance of getting this upstream? It's very trivial to add XMPP support.

[crythias]

Any chance of getting this upstream? It's very trivial to add XMPP support.

It depends on what you mean by "jabber support".

If you want to have a field that indicates the customer's jabber username and have a link to it, you can do that from Config.pm
viewtopic.php?f=60&t=7787

If you want notifications to go to a customer's jabber account, you may look at an smtp-to-xmpp gateway.

You *probably* don't want to add to article.pm. What you might want to do is create a Ticket Event that does this thing after the article action.

[ofca]

I want notifications about new ticker/follow-up and other events to go to agent's jabber client, instead of e-mail. I already added it the best way I could, but I would love to have it in some future-proof way that doesn't require maintenance on every release. To restate it: I already hacked it around during the night and it works as I wanted. I just want to do it the right way.

[baurmatt]

Did you find a solution for this?

[zeus]

I searched and found some hack level solutions for this, but has this been officially solved or could it be implemented?

not officially but, what about http://otrsaddons.com/content/jabbernotification ?