OTRS Print field

[beablesrl]

Hi,
we have installed OTRS 3.1.7 and we have to modify the default search printing field.
In Particularly, we have to add the field 'body' to default printing field.
I search in SysConfig file but I have not found the right setting configuration.

Thanks in advance

[crythias]

Body is an article element, not a ticket element.

[beablesrl]

Thanks for the quick response!
There is another possibility to integrate the field 'body' in the print view?

Thanks in advance.

[CSL]

I'm not sure what you mean by "the default search printing field". Do you actually mean the default search view?

If so, you can add or remove fields from the default search view in sysconfig by ticking or unticking them inside:

Ticket -> Frontend::Agent::Ticket::ViewSearch

[beablesrl]

Thanks for the quick response!
In Frontend::Agent::Ticket::ViewSearch I define the data (or field) used to export the search result in CSV format (es. TicketID, CustomerID, Subject, Body), but I not define the same data to a 'print' format.

Thanks in advance.

[CSL]

ah ok, I don't think you can customize this through sysconfig. You will probably have to look at changing the perl code used to generate the PDF instead.

[crythias]

You'd have to be more specific on which article's body fulfills the search request. You could have hundreds of "body" per ticket.

[beablesrl]

The term 'body' mean that shown in the attached.

Thanks in advance.

[jojo]

as already mentioned a ticket can have hundreds of bodies.....

[crythias]

You are searching for *tickets*. The response will be tickets information, which does not include body, because each ticket contains many articles and each article has a body.

I know what you said you want, and what you showed me was the Body for Article 1 of the ticket. What differentiates Article 1's Body from Article 300's Body?
The short answer is: you can't get there from here. You will need to do a sql search for the specific Body you wish to retrieve and export that.

If you want to print all the Article-Body entries for one ticket, just go to the ticket and click print.

[beablesrl]

I solved with define the data (or field) used to export the search result in CSV format (es. TicketID, CustomerID, Subject, Body).
Thanks!
We use OTRS and the customers are very satisfied!