[SOLVED] OTRS and mail filter

[Alukardd]

Hello.

I need to send auto reply for some mails but I don't want to register this mails as a ticket.
I get mails from external mail server via IMAP (by cron calling ~otrs/bin/otrs.PostMasterMailbox.pl).

I don't understand how to pass email throw procmail... I read this documentation page. As I can understand .procmailrc not called if I get mail via IMAP (fetchmail), rather than get it by SMTP as dedicated mail server (postfix, exim, sendmail, etc).

I now that I can use PostMaster Filters to reject mail by setup X-OTRS-Ignore: True header, but how can reply to user that I reject his mail?

How can I resolve this task?

Thanks.

[crythias]

There's a reject module in SysConfig, and an autoresponse for reject.

[Alukardd]

Thanks!

I had to look better.
But I can't understand how can I reject multiple senders. This page don't say me how. And adding two "Match" equal "From" don't accept by OTRS — it's save only one.
This is not an obvious point, that I must use PCRE to reject multiple domains... (@gmail.com|@yahoo.com)

Thanks for help!