How do I setup the service of a ticket?

[georgefou]

Dear All,

A large numbers of tickets in my system are created by external email messages.

I would like to associate a service to those tickets, but I cannot find any way to do that.

The only service setup field that I found is on the "Phone ticket" form...

Any idea?

Thanks in advance,

George.

[crythias]

Enable (Yes) Service in an appropriate screen via Sysconfig. (Search for the word "Service")

[georgefou]

Hi crythias.

Thanks a lot for your prompt reply. That issue was resolved.

Just for the records, I follow the next steps:

Admin --> Sysconfig --> Search for 'Service'

(i) Edit Config Settings in Ticket -> Core::Ticket

Ticket::Service::Default::UnknownCustomer
Allows default services to be selected also for non existing customers.
Default value: No --> Yes

(ii) Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewOwner

Ticket::Frontend::AgentTicketOwner###Service
Sets the service in the ticket owner screen of a zoomed ticket in the agent interface
Default value: No --> Yes

(iii) Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewAddtlITSMField

Ticket::Frontend::AgentTicketAddtlITSMField###Service
Sets the service in the additional ITSM field screen of the agent interface.
Default value: No --> Yes

Best regards,

George.