Hi all,
we have a backlog of approximately 100 old tickets in a different system which we'd like to input into OTRS as closed tickets and would like the correct date and times to be there. We don't want the current date/time to appear on them.
Is this at all possible in OTRS?
thanks
(CLOSED) Input old tickets with appropriate date/time
Moderator: crythias
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morecw
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(CLOSED) Input old tickets with appropriate date/time
Last edited by morecw on 07 Sep 2012, 13:36, edited 1 time in total.
OTRS 3.1.6, Windows 2008 with MySQL database
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crythias
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Re: Input old tickets with appropriate date/time
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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morecw
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Re: Input old tickets with appropriate date/time
I have looked around already. Let me rephrase then. Is it possible for a non-Perl developer to use something mostly out-the-box in order to input tickets with original date/times? Even if it's manual process of inputting the ticketscrythias wrote:Let's see what the forum says.
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crythias
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Re: Input old tickets with appropriate date/time
No. All API code timestamps entries as now.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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