Integration OTRS on Windows Server with Active Directory

[gpinto]

Hello =)
I have a test lab for OTRS in the version 3.1.9, installed on a Windows Server 2008 R2, the installation was done through the Windows installer for OTRS provisions OTRS official website. (otrs-3.1.9-win-installer-2.4.5).
The problem is happening because i want to integrate with Active Directory 2003 OTRS for authenticating users and obtaining customer information.
When i run the check script perl modules needed was obtained that all are installed on the system, stop and start services gives no error, but not achieved the authentication of users and provides customer information. Replicate the instance on a server with Debian 6 and the application in the same version and integration with the same code works without problems.
I must make special settings to connect OTRS on Windows with Active Directory?
I annex the structure that i'm using.

Thank you very much in advance,

Gidarette Pinto

[crythias]

what does var/log/otrs.log on the Windows machine say?

[gpinto]

[Wed Sep 5 10:44:37 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Wed Sep 5 10:44:38 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Wed Sep 5 10:44:39 2012][Notice][main::_start] Scheduler Service is starting...!
[Wed Sep 5 10:44:40 2012][Notice][main::_start] Scheduler Service start! PID 1788
[Wed Sep 5 10:44:41 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue!
Scheduler is restarting...!

[Wed Sep 5 10:44:42 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Wed Sep 5 10:44:43 2012][Error][main::_AutoRestart][666] Could not start-up new Scheduler instance.
[Wed Sep 5 10:44:44 2012][Notice][main::_start] Scheduler Service is starting...!
[Wed Sep 5 10:44:45 2012][Notice][main::_start] Scheduler Service start! PID 3368
[Wed Sep 5 10:44:48 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10233084e90c8259b00934a83f3fe32b48.
[Wed Sep 5 10:44:52 2012][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 192.168.0.43).
[Wed Sep 5 10:44:56 2012][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 109fb6f7747ef34a73e6cbe065a2fc35e7.
[Wed Sep 5 10:45:01 2012][Notice][Kernel::System::Auth::DB::Auth] User: gpinto doesn't exist or is invalid!!! (REMOTE_ADDR: 192.168.0.43)
[Wed Sep 5 10:45:01 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'gpinto'!

[crythias]

Do you have db auth configured in SysConfig? Because that's what it's using.

[gpinto]

Thanks for your help!!!
When we have made ​​the integration of OTRS in Debian with AD, i never change anything in the SysConfig because we have making the Config.pm settings, this is the first time it happens, and im very sad.. Where i need configurate the ldap auth for authenticate agents and customers through the lines of code that will place the configuration file? I am a new user in Windows u.u sorry