local otrs auto reply and followup not working.

[vladvladvlad]

Hi, i am here to ask how come is my otrs auto reply and followup not working

Details about my otrs status: currently i am using it offline which means via localhost, and i had uncheck the mx check and email address so that i am able to just create any random email for customer. my main motive is just to under how the otrs works. So what should i change in my program so that my auto reply and followup will work even if it is only within localhost.

I have another issue that is when i tried to send an email, the email will successfully get to the customer but there is an error shown up.

Error Message: Impossible to send message to: Kenneth Ng customer ,

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Sep 5 22:50:11 2012 Message: Impossible to send message to: Kenneth Ng customer , . Traceback (3336): Module: Kernel::System::Ticket::Article::ArticleSend (v1.311.2.2) Line: 2176 Module: Kernel::Modules::AgentTicketEmail::Run (v1.206.2.6) Line: 1146 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

[jojo]

this is not looking like an email address!

[vladvladvlad]

however when i log in the customer.pl with this customer so called "email", it can receive the message. So i am quite confuse about it. anyway the main issue is that my auto followsup and auto reply are not working

[jojo]

the customer portal is only showing the article. No email was sent. (email will be revceived in the customers mail client, like Outlook, Mail)

[vladvladvlad]

Hey thanks! So silly of me not using proper email. Anyway how do i test for a followup.