Company tickets problem

[Viksi]

Hello what should I change in my config file and in my ldap so user can see tickets from other users. Here is my costumer config:

Code: Select all

CustomerKey => 'sAMAccountName',
        	# customer #
        	CustomerID => 'mail',
        	CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
        	CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
        	CustomerUserSearchPrefix => '',
        	CustomerUserSearchSuffix => '*',
        	CustomerUserSearchListLimit => 250,
        	CustomerUserPostMasterSearchFields => ['mail'],
        	CustomerUserNameFields => ['givenname', 'sn'],
        	# show now own tickets in customer panel, CompanyTickets
        	CustomerUserExcludePrimaryCustomerID => 1,
        	# add a ldap filter for valid users (expert setting)
        	# CustomerUserValidFilter => '(!(description=gesperrt))',
        	# admin can't change customer preferences
        	AdminSetPreferences => 0,
        	# cache time to live in sec. - cache any ldap queries
        	CacheTTL => 120,
        	Map => [
            	# note: Login, Email and CustomerID needed!
            	# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
            	#[ 'UserTitle',      'Title',      'title',           1, 0, 'var', '', 0 ],
            	[ 'UserFirstname',  'Firstname',  'givenname',       1, 1, 'var', '', 0 ],
            	[ 'UserLastname',   'Lastname',   'sn',              1, 1, 'var', '', 0 ],
            	[ 'UserLogin',      'Username',   'sAMAccountName',             1, 1, 'var', '', 0 ],
            	[ 'UserEmail',      'Email',      'mail',            1, 1, 'var', '', 0 ],
            	[ 'UserCustomerID', 'CustomerID', 'mail',            0, 1, 'var', '', 0 ],
            	[ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
            	#[ 'UserPhone',      'Phone',      'telephonenumber', 1, 0, 'var', '', 0 ],
            	#[ 'UserAddress',    'Address',    'postaladdress',   1, 0, 'var', '', 0 ],
            	#[ 'UserComment',    'Comment',    'description',     1, 0, 'var', '', 0 ],
        	],
    	};

I added new customer company trough admin panel and i put CustomerID for that company to be EinSofID. When i go to customers in admin panel and i see text boxes CustomerID and CustomerIDs. In CustomerID i can see mail and when i try to write EinSofID in CustomerIDs it says this module is not supported. My question is where should I write EinSofID so all my customers can see each other tickets.

[yuri0001]

See in forum posts about Customer Company Support

[Viksi]

See in forum posts about Customer Company Support

I read it and as you can see I still don't know how to make it right

[crythias]

viewtopic.php?f=60&t=7531
Company tickets are seen by Customers who have the same CustomerID as that which created the ticket.

what should I change in my config file and in my ldap so user can see tickets from other users. Here is my costumer config:

The CustomerID should be the same value for all users who need to see each other's tickets in Company Tickets.
You therefore need to specify an ldap attribute that is the same value for all users.

Read my link for more information.

[Viksi]

viewtopic.php?f=60&t=7531
Company tickets are seen by Customers who have the same CustomerID as that which created the ticket.

what should I change in my config file and in my ldap so user can see tickets from other users. Here is my costumer config:

The CustomerID should be the same value for all users who need to see each other's tickets in Company Tickets.
You therefore need to specify an ldap attribute that is the same value for all users.

Read my link for more information.

Instead attribute "mail" I changed it into "primaryGroupID" for customerID and now it's working. Tnx