(SOLVED) Main ticket subject in the AddNote notification

[morecw]

Hi all,

in en_GB::Agent::AddNote how do I add the main Ticket subject as a tag? I can only get the note subject to work i.e <OTRS_CUSTOMER_Subject>

Thanks

[crythias]

You might be able to search for this in the forum and the answer is in another post.

[morecw]

I've managed to realise what I wanted by first enabling..

Ticket -> Frontend::Agent::TicketOverview::ColumnHeader: Change from lastCustomerSubject to TicketTitle

then using <OTRS_TICKET_Title>