GenericAgent moves all tickets

[rmueller]

I am running OTRS 3.1.10. I have set up a GenericAgent to move all tickets in Queue "Raw" with ticket type "Incident". If I run the filter all tickets in the queue "raw" are moved even those with a ticket type different to Incident. How can I adjust the filter only to move tickets of type Incident?

Thanks for every help.


# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (
# --
# [name of job] -> move all tickets with type set to Incident to the IT queue
# --
'move tickets from raw to IT' => {
# get all tickets with these properties
Queue => ['Raw'],
States => ['new'],
Type => ['Incident'],
# new ticket properties
New => {
Queue => 'IT',
Note => {
From => 'GenericAgent',
Subject => 'Moved!',
Body => 'Moved from "inbox" to "IT" because of a matching filter rule',
ArticleType => 'note-internal', # note-internal|note-external|note-report
},
},
},

[crythias]

GenericAgent uses the TicketSearch API.

*most* of the search criteria is based upon the plural form of the fieldname being searched.

In your case, "Types" instead of "Type" is relevant.