HELP - Systemmonitoring is driving me CRAZY!

[jeske]

Hi Everyone,

I'm trying to get the systemmonitoring module working and it's driving me absolutely CRAZY. I'm trying to get it to work with Nagios. I'm basically using it "straight-out-of-the-box". The only thing that I changed was the FromAddressRegExp to reflect my nagios email address. Basically, if it receives a "CRITICAL" or "DOWN" message, it will create a new ticket if there are no other open tickets, but if there are open tickets, it simply adds an article to the newest ticket. If it receives an "UP" message, it'll close the newest ticket.

Maybe I simply misunderstand how it's supposed to work, but I thought that it would scan the incoming message(s) for a Host/State pair and act accordingly - 1. It makes a new ticket, if it's a new Host and a State of CRITICAL or DOWN. 2. It updates an existing ticket, by adding an article, if it finds an existing ticket that matches the Host/State pair. or 3. It closes the ticket if it finds one with a matching Host and the new State in the new message is UP or OK.

Am I mistaken on how it should work?

Any help would be appreciated. I've been messing with it off and on for days now with no luck.

Thank you in advance.

Jeff

[jojo]

are you using latest versions of the module and of OTRS?

[jeske]

Thanks for the reply jojo. I'm currently running OTRS 3.1.6 with systemmonitoring 2.3.2. Are there issues with those versions? I'm prepared to try upgrading, if that will solve the issue.

Thanks again.

Jeff

[jojo]

you should upgrade to the actual versions first as some bugs where fixed

[jeske]

Thanks. I'll give that a try and report back. I'm correct in my assumption of how it SHOULD work though, right?

Thanks again.

Jeff

[jeske]

Well,

I've done a clean install of OTRS 3.1.10 with SystemMonitoring 2.3.3 and it seems to be working as expected. I'll start adding the other modules (iPhoneHandle, etc.) back in and see if anything breaks. I just assumed that it was misconfiguration by me. In the end, we may still find that's the case...

Thanks again for the help jojo.

Jeff