[SOLVED] Multiple Authentication Methods

[fpaganel]

Hi,
at the moment i have configured Otrs with only LDAP Authentication (agent side):

# Agent Authentication: Uso LDAP
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
......
...

I would like add another method authentication such as OTRS database (default).
So Otrs will try to find out the user in the LDAP (first attempt) otherwise in the OTRS database (second attempt).

Please, let me know how can do that.

Thanks in advance
Francesco

[vkandersv]

Hi,

Im trying to do almost same thing Any success?

My description of my problem;

I want primary to auth against httpbasicauth and secondary against the internal db

Found this faq, but it doesnt work when i Try it
http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=219;

$Self->{'AuthModule1'} = 'Kernel::System::Auth::HTTPBasicAuth';
$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';

I just get an internal error;

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[crythias]

You need to make all the authentication entries consistent for each method.
viewtopic.php?f=60&t=16543

If you want to use LDAP in addition to other backends (or multiple ldap connections), you will need to append an index value (1-9) to the Array keys of the entries in Config.pm
What that means in "I don't know what you mean" speak:
$Self->{AuthModule1} = ...
$Self->{'AuthModule::LDAP::Host1'} = ...
and so on.

[vkandersv]

Tnxs, it works now!

[fpaganel]

Thanks! It works!