Import & Export utility

Moderator: crythias

Locked
DCO
Znuny newbie
Posts: 28
Joined: 18 Sep 2012, 10:05
Znuny Version: 3.1.10
Real Name: DCO
Company: EGOV

Import & Export utility

Post by DCO »

Hello All,

Does ORTS ITSM 3.1.10 have Import/export capability to imports all Tickets and Cis from excel sheet or from other tool?

If yes, how we can achieve the above.

Thanks in advance,
Ravi
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Import & Export utility

Post by jojo »

only for CI via Import/Export Module
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
DCO
Znuny newbie
Posts: 28
Joined: 18 Sep 2012, 10:05
Znuny Version: 3.1.10
Real Name: DCO
Company: EGOV

Re: Import & Export utility

Post by DCO »

Thanks for the reply, could you plz let me know how we can import CIs from Excel sheet?

Regards,
Ravi
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Import & Export utility

Post by jojo »

just go to the Import/Export part in the admin frontend and just try it
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
DCO
Znuny newbie
Posts: 28
Joined: 18 Sep 2012, 10:05
Znuny Version: 3.1.10
Real Name: DCO
Company: EGOV

Re: Import & Export utility

Post by DCO »

Thanks for your time
Locked