how to change Configuration Item count numbers? Its too long

[DCO]

Hello

How to change CI and change count number?

Currently Configuration Item number is very long and we don't have that much CIs in our environment. So like in Ticket we have option to reduce number of zeros can we do it for change and Configuration items?

Also how to delete CIs and change once its created?

Thanks

[jojo]

there is no additional CI number generator

[Giulio Soleni]

Also how to delete CIs and change once its created?
Thanks

There are two scripts for deleting ITSM items:
/opt/otrs/bin/otrs.ITSMChangeDelete.pl to delete Changes
/opt/otrs/bin/otrs.ITSMConfigItemDelete.pl to delete CIs

I am not sure if deleting a CI is safe before deleting any changes that may be related on it ... take care about it

HTH
ciao