Adding more fileds in Configuration items

[DCO]

Hello,

How to add fields for configuration items?

Thanks

[jojo]

you need to change th definition via admin interface

[DCO]

Yeah thanks, It worked!

one more question, How make custom or default fields mandatory while creating new CI or ticket?

Thanks in Advance!

[yuri0001]

Required for CI's:
{
Key => 'OperatingSystem',
Name => 'Operating System',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
Required => 1,
},
},
in CI definition

[DCO]

Oh yeah just figured out!

Thanks anyways..

[DCO]

By the way where i can do the same thing for Tickets?

[yuri0001]

If you need to "Type", "Service", "SLA" in ticket form mandatory for customer fill you need to add in
Kernel/Modules/CustomerTicketMessage.pm line

Code: Select all

    Class        => "Validate_RequiredDropdown ",

for example for Type:
that the source:

Code: Select all

# types
    ....................... Cut .......................
        $Param{TypeStrg} = $Self->{LayoutObject}->BuildSelection(
            Data         => \%Type,
            Name         => 'TypeID',
            SelectedID   => $Param{TypeID},
            PossibleNone => 1,
            Sort         => 'AlphanumericValue',
            Translation  => 0,
    );
    ....................... Cut .......................

with additional line:

Code: Select all

# types
     ....................... Cut .......................
        $Param{TypeStrg} = $Self->{LayoutObject}->BuildSelection(
            Data         => \%Type,
            Name         => 'TypeID',
            SelectedID   => $Param{TypeID},
            PossibleNone => 1,
            Sort         => 'AlphanumericValue',
            Translation  => 0,
            Class        => "Validate_RequiredDropdown ",
    );
     ....................... Cut .......................