[SOLVED] Free Fields when closing a ticket

[jschlueter]

When closing a ticket is there a way to add free fields in there so that when we close a ticket if someone selects the wrong type it can be changed in there rather than having to change it in the open ticket and then close the ticket? Thanks

[jojo]

yes, via Sysconfig

[jschlueter]

I am able to add the "free fields" that I created, but I want to be able to change the type which isn't a dynamic field...but if I click on "Free fields"...type is list in there. Any way to add Type to show up? Thanks

[jojo]

yes, it can show up in close dialogue

[jschlueter]

Thanks for the response. I know I can add the "free fields" in the Frontend::Agent::Ticket::ViewClose area so they show...but how do you add Type that is automatically put in the "free fields" area into the close area? Thanks

[jojo]

visa "Ticket::Frontend::AgentTicketClose###TicketType"

[jschlueter]

Awesome...must have just missed it when I was looking at the settings...Thanks for the help as always