Customer IDs

[rlambert]

Hello,

Just installed OTRS and doing first experiments, I have a bunch of questions about customer ids.

Where/how can I enable the "generate auto logins" for customers?
Does it creates a new customer account for every new email sender that opens a ticket?

Customers can view tickets opened by other customers linked to the same company?
Is there a way to automatically link customer ids to customer companies by their source email domain?

Thanks in advance
Roberto

[crythias]

Where/how can I enable the "generate auto logins" for customers?

viewtopic.php?t=16320&p=62802#p65999

Does it creates a new customer account for every new email sender that opens a ticket?

No. (Viagra spammers don't get accounts.)

Customers can view tickets opened by other customers linked to the same company?

viewtopic.php?f=60&t=7531

Is there a way to automatically link customer ids to customer companies by their source email domain?

Not as such. You should search the forums on this. (PostmasterFilter might be useful)