Notifications of SLA
Moderator: crythias
-
Ribravo
- Znuny newbie
- Posts: 36
- Joined: 24 May 2012, 02:27
- Znuny Version: 3.1.4
- Location: São Paulo - Brasil
Notifications of SLA
How to configure OTRS to forward email to the agent and the agent queue notifications when the SLA exceed 50%, 70% and 90%. And when the SLA expires?