Level of Support
Moderator: crythias
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vinesh
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Level of Support
Just trying to implement Levels of supports but i am not able get screen as SLA management console as i have seen in the screenshot...can some help please.
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crythias
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Re: Level of Support
Did you enable services? SLA is attached to service.
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vinesh
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Re: Level of Support
yes crythias i have enabled it and i haven't seen the levels..do i have to install ITMS modules to have this level bse i haven't installed any ITMS modules..if so which module i need to install to have this levels...see the screenshots as below and thanks for all your help and for the fast reply always. 
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crythias
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Re: Level of Support
I'm sorry. I got confused by the picture what was missing. I thought you couldn't get SLA.
Customer<->Service mapping is handled in a different screen.
What else am I missing?
Customer<->Service mapping is handled in a different screen.
What else am I missing?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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crythias
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Re: Level of Support
Or, better yet, where did you get that screenshot?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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vinesh
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Re: Level of Support
The 1st screenshot what i sent you is from an video demo of ktree because i wanted to implement levels of support, so i have install ITSM general catalog and ITSM core now. my question is how to get L2, L2A and L3 which is show in screenshot. please help
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crythias
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Re: Level of Support
I don't know ktree. talk to the person who presented the video.
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