Hello
In my University, we have several queues for incoming tickets, but we don`t need the same fields for the tickets on each queue.
How could we hide / show fields in the ticket form according to the selected destination queue in the form? Is there any other solution than hide/show the fields in the form?
Thank you in advance
Regards
Conditional fields in ticket form
Moderator: crythias
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leo5nidas
- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Conditional fields in ticket form
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
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crythias
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Re: Conditional fields in ticket form
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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leo5nidas
- Znuny newbie
- Posts: 40
- Joined: 16 Apr 2012, 02:00
- Znuny Version: 3.2.2
- Real Name: Fernando Naranjo
- Company: Universidad de Zaragoza
Re: Conditional fields in ticket form
That was very helpful!
Thank you very much
Best regards
Thank you very much
Best regards
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database