[SOLVED]Linux Multiple email address exchange

[fritzfreund]

We have multiple queues (one for each sister company). However we need OTRS to send autoresponses and email replies from different addresses depending on what queue the ticket is in. (i.e. support@company1.com, support@company2.com...etc)

The problem is that we use Exchange to send email and it requires authentication. The From address has to match the exchange account. Does anyone have experience with this or an idea on how to solve this issue?

Currently we are using SMTP and sending as only one address but that needs to change. We can setup sendmail or postfix but due to the authentication issue it doesn't help us much I believe.

Any help is appreciated.

Fritz

[crythias]

we use Exchange to send email and it requires authentication

You can choose to set exchange to be externally secured/anonymous send from the OTRS IP address.
In addition, Send As or aliases should be able to be used for the authenticated user.

[fritzfreund]

I think we will have to setup anonymous send on the exchange side... I would like to try not to, but it may be unavoidable.

Are you talking about aliases/send as within sendmail/postfix?

[fritzfreund]

Looks like we don't require username/password when sending it through Sendmail in relay mode. i was able to dorp the authentication in core:sendmail and change the type to sendmail. Works great!