Assign Ticket to Agent automatically

crons · Post by **crons** » 18 Oct 2012, 10:37

Hi,

We have different agents in different groups. All tickets are created through email.
I want to assign tickets automatically to a agent who is online (logged in to OTRS).
Filters are used to move the tickets to different Queue.

Thanks in Advance
Crons

jojo · Post by **jojo** » 18 Oct 2012, 10:53

for this you need to develop a module

Znuny Open Source Ticketsystem

Assign Ticket to Agent automatically

Assign Ticket to Agent automatically

Re: Assign Ticket to Agent automatically