Conditional fields in zoom ticket screen

[leo5nidas]

Hello

In my University we want that the ticket zoom screen only shows certain ticket dynamic fields depending on the queue where the ticket is placed. Right now, in the Sys Config this configuration is only static for the screen.

Is it possible to achieve this?

Thank you in advance.

Regards

[jojo]

yes with an additional feature add on available for support customers

[leo5nidas]

Thank you jojo, but we would prefer to get this by ourselves.

Anyway, is there any other way to make that the ticket zoom screen shows only some dynamic fields depending on the queue the ticket belongs to?

Thank you again

[jojo]

the Zoom will only show fields which contains data for this ticket

[leo5nidas]

Ok, jojo

That clarifies a little bit the problem. However, we still want that some of those fields would not show depending on the ticket queue.

Thank you for your help.

[jojo]

for this you need the additional plugin already mentioned

[crythias]

we still want that some of those fields would not show depending on the ticket queue.

The answer is don't fill the fields you don't want to see ...