Hello guys,
I have installed the statistics module and it's all working fine. What I want to know is if there is a way for me to get the statistics based on the agents working on the ticket?
What I want to know is for instance: a customer replies on the quality of the response of the agent and such and then I can get the statistics of how the agent is doing.
Looking forward to your reply,
Carlos.
Survey Module
Moderator: crythias
Survey Module
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
OS: Ubuntu
Apache2/MySQL 5
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Survey Module
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask