Change Services in Agent WebInterface

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Sothoth
Znuny newbie
Posts: 5
Joined: 25 Oct 2012, 12:20
Znuny Version: 3.1.11
Real Name: David
Company: GRUPO SM

Change Services in Agent WebInterface

Post by Sothoth »

Hi EveryBody.

I have post this topic in spanish area but I haven't response....

I'm testing last versión of OTRS::ITSM. The most of my users fill incorrectly forms when they create tickets. We have first level agent, that fill correctly tickect, assign queues and services. In OTRS i haven't seen where can i change services in agent web interface Anyone kwon how to do it ????

Thanks and sorry for my poor english....

Regards.
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