Error after upgrade from 3.0 to 3.1

Moderator: crythias

Locked
tomekliw
Znuny newbie
Posts: 32
Joined: 02 Dec 2010, 11:17
Znuny Version: 3
Location: Poland

Error after upgrade from 3.0 to 3.1

Post by tomekliw »

I have "Invalid Challenge Token! " error, when I try to log as another agent by using "Switch to agent" link.

Details:
Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Oct 30 14:47:34 2012 Message: Invalid Challenge Token! Traceback (22504): Module: Kernel::Output::HTML::Layout::ChallengeTokenCheck (v1.381.2.13) Line: 1117 Module: Kernel::Modules::AdminUser::Run (v1.82) Line: 59 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

Maybe someone knows what happen. Please help and thanks in advance.

TEJOTEL.
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Error after upgrade from 3.0 to 3.1

Post by Giulio Soleni »

Hi,
did you check the required perl modules with otrs.CheckModules.pl script before upgrading?
Maybe this will not solve your issue but could be there's a missing requirement in the new version...
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Error after upgrade from 3.0 to 3.1

Post by jojo »

Check if all files are in the correct version. A possible cause is an old template
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked