I have created 4-5 different Pending states of type "pending reminder" in the past and all of them appear to be registered normally, with pending times being calculated and displayed correctly. However, after reminder time is reached, the otrs.PendingJobs.pl scripts does not do anything for these tickets. I have made sure that the script runs from cron when I need, and I have also run it manually, getting this output:
The script works fine when manipulating any state that is of type "pending auto", which makes this all the more weird. It's as if these tickets are not matching the scripts parameters anymore!root@otrs:/opt/otrs/bin# ./otrs.PendingJobs.pl
otrs.PendingJobs.pl <Revision 1.8> - check pending tickets
Copyright (C) 2001-2011 xxx, http://otrs.org/
root@otrs:/opt/otrs/bin#
Any help will be very much appreciated, as this issue is critical to my department's work flow.
EDIT: Seems to have been restored after MySQL restart.