Information about customer services

[kolathaya]

Hi,

We need a alert to be given by the OTRS system, when a customer sends service request for specific service and he is not eligible for that service. means

For example:

A customer XYZ.com took support service from us for Citrix products. But if he sent a service request for exchange, the agent segregates this service request as exchange related and that time it should give msg/warning - the customer dont have support service for this product.

I think u understood what i want.

Pls let us know, how to configure this..in OTRS..

thanks

[jojo]

Services can be assigned to customer users. So if you don't assign the unwanted service to the customer he can not choose it