Hello,
In our OTRS 3.1.11 the auto-response email (auto-reply type) is being added to the article list in the ticket, which is rather pointless. Can we disable that?
Thanks in advance.
Regards.
Auto-response email in ticket's article list
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crythias
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Re: Auto-response email in ticket's article list
I believe it's supposed to be viewtopic.php?t=16320
Ticket -> Core::Ticket
TicketNewArticleIgnoreSystemSender (Default No).
But apparently from the Mailing list
"Nick Lapp
2:37 PM (17 hours ago)
Thank you Gerald, I actually set that a few days ago to “Yes” but it doesn’t seem to be working with newly created tickets since that point. The auto responses are still showing up as an article."
There is also an enable filter option that you can show only what you want, per agent.
Ticket -> Core::Ticket
TicketNewArticleIgnoreSystemSender (Default No).
But apparently from the Mailing list
"Nick Lapp
2:37 PM (17 hours ago)
Thank you Gerald, I actually set that a few days ago to “Yes” but it doesn’t seem to be working with newly created tickets since that point. The auto responses are still showing up as an article."
There is also an enable filter option that you can show only what you want, per agent.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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