Hello
I would like to ask you if it is possible to import values from LDAP client fields to ticket dynamic fields when the ticket is created. How can we get this?
Thank you in advance.
Regards
Import LDAP fields to Ticket fields
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leo5nidas
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Import LDAP fields to Ticket fields
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database
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reneeb
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Re: Import LDAP fields to Ticket fields
That needs some programming. You can create a ticket event module that is "fired" on TicketCreate that retrieves the data from LDAP and stores them in the OTRS DB....
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crythias
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Re: Import LDAP fields to Ticket fields
You can also use javascript.
viewtopic.php?t=17735&p=69356 shows an example.
When you click on the ldap entry, it populates the appropriate dynamic field.
viewtopic.php?t=17735&p=69356 shows an example.
When you click on the ldap entry, it populates the appropriate dynamic field.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Import LDAP fields to Ticket fields
There is also a feature add from xxx for this
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leo5nidas
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Re: Import LDAP fields to Ticket fields
Thank you for your help. I will try what you have told me.
OTRS 3.2.2 (production/testing) on Debian 5.04 Lenny with MySQL database