Is there any way, we can have the address book in the Reply window search the agents as well? Or will this work only for customers.
Thanks,
Kannan
Agent Address Book
Moderator: crythias
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kannansoundararajan
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crythias
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Re: Agent Address Book
If the agents are also customers, that would work.
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kannansoundararajan
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Re: Agent Address Book
thanks crythias for the response...in our case, agents are not customers...are you recommending to make agents also as customers.. please let me know...
thanks,
Kannan
thanks,
Kannan
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crythias
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Re: Agent Address Book
Yes, I am recommending that agents also be customers. viewtopic.php?f=62&t=16924
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kannansoundararajan
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Re: Agent Address Book
Thanks. Will do so.