Modify ticket type for mail ticket

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ccorrales
Znuny newbie
Posts: 2
Joined: 13 Jul 2012, 00:42
Znuny Version: 3.1.6

Modify ticket type for mail ticket

Post by ccorrales »

When we recieve new ticket from mail, we can do not edit the ticket type. The ticket type appear as default, but i dont have option to edit a new type.
How we can change the ticket type?
OTRS 3.16/ ITSM 3.14
On Centos 6.2
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