I kindly need your advice. I would like know whether the KPI report generated by OTRS can show that a ticket must be created within XXX mins or assigned XXX minutes.
Or when I create a report, can I set this restriction of the ticket according to this requirement? Besides
May I know the difference of Dynamic-object on OTRS such as, ITSM ticket first level solution rate, ITSM ticket solution time average, ticket accounted time, ticket accumulation and etc.
Thanks!
Statistics Inquiry
Moderator: crythias